Frequently asked legal questions
Your deposits are held in segregated accounts separate from our operational funds. If we cease operations, your balance remains yours and would be returned to your registered payment method (DANA, OVO, GoPay or QRIS) according to Indonesian banking protocols and applicable law.
Yes. Open a support ticket with your account email and specify what data you need. We'll compile a CSV or PDF of your deposits, withdrawals, and game activity within 48 hours. You also have the right to data deletion where local law permits.
Contact our Support team via live chat (24/7) or email for any legal matter. Include your account email, the date of the issue, and a clear description. We investigate all complaints and respond within 48 hours with next steps or resolution.
Yes. All deposits and withdrawals use encrypted connections and are processed by licensed payment partners in Indonesia. Your payment details are never stored on our servers; only your account balance and transaction log are kept encrypted.
We collect your name, email, phone, address and ID details to verify your identity and comply with anti-money-laundering laws. This information is encrypted and shared only with payment partners to process deposits and withdrawals. We never sell your data to third parties.
You can update your email, phone and address in Account Settings anytime. To close your account, go to Account Settings and select Close Account. Pending withdrawals must clear first. Your balance will be returned to your original deposit method.
Open a support case with full details of your dispute. We respond within 48 hours. If unresolved, you can escalate to our dedicated legal team or file a complaint with the payment provider (DANA, OVO, GoPay or QRIS). Where local law permits, you may also pursue local consumer protection channels.
